Communication in general is something we take for granted. This troubling since ineffective communication is at the root of 99% of the challenges we experience. One way to boost your communication skills is to ask the right open-ended questions at the right time. The purpose of asking questions is to sincerely assess the situation to increase your accuracy of understanding. In other words, seek to understand first so you can make data driven decisions. Assessment is often overlooked in tension filled, stressful, high energy situations or when communication has broken down.
Crafting the questions begins with seeking clarity or gathering missing information. Do not ask yes or no questions because closed responses yield little information. What, when, where, how and why are great questions starters but the greatest of these is "Why?". Phrase 5 questions leading with "why" to get to the root cause of situation.
The quality of questions asked is important but what is even more critical is the response to the answer received. Listening, truly listening in a focused, open manner is essential. The next step is to build on the response, integrating it in the communication exchange. People want to feel heard. Additionally, when listening truly occurs learning also occurs. The communication becomes a win-win.
Communication can be a trust builder or trust breaker. Effective communication is a vital nutrient for relationships. Get and give daily doses for overall health and wellness.
